Provides consistent, high quality service to Federal's motorcycle relocation customers. Supports and implements the policies and procedures of the Federal Companies. Assures compliance with all applicable Federal and State laws.

Answers incoming phone calls from current and potential motorcycle relocation customers.

Gives accurate quotes for servicds requested.

Receives training on motorcycle types and transit schedules .

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED) with 1-3 years experience in customer service and general office support; or equivalent combination of education and experience.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

None

Basic PC and mainframe (iSeries/AS400) user skills which allow for navigating, viewing, and data entry into Federal and Allied Van Lines systems. Includes experience with Microsoft Windows, Word, and Excel, e-mail, Internet access and searches, and network navigation.

Ability to operate basic office equipment (fax machine, copier, calculator, etc.)

None.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.